7.1. The User, in the case of being a consumer, can exercise the right of withdrawal without being required any compensation, within 14 (fourteen) days from the day the consumer acquires physical possession of the property. The consumer must, within 14 (fourteen) days from the date of communication of the resolution, return the goods to Ótica do Bairro in the proper conditions of use. The package must be returned complete, as it was delivered and accompanied by all the documentation received, namely, the following documents: sales invoice and the document that proves the receipt of the product. The packaging and the indicated documents must be sent to the following address: Ótica do Bairro - Vera Alexandra Alves Unip. Lda Alameda de São Dâmaso, 119 4810-286 Guimarães. The User bears the respective shipping costs.
7.2. Upon receipt of the return at Ótica do Bairro the User will be refunded the amount corresponding to the amount paid for the order (sales invoice amount). If you have used a promotional discount code, this amount will not be refunded, that is, the refund will only be for the amount actually paid.
7.3. The method of refunding the amount to be returned depends on the payment method used in the respective order. In the case of payments by credit card and PayPal, these are credited to the respective accounts. In all other cases, when NIB information is provided, the refund is made to the indicated bank account. Otherwise, the refund is made by check to the billing address. The reimbursement is made up to 14 days after the receipt of the desire for free resolution and the receipt of the return of the asset.
7.4. In the absence of any of the components of the item sold or, if any of them are not in excellent condition, there will be no refund of the price or postage, and the product will be sent back to the initial shipping address.
8. In case of "manufacturing defect", that is, when defects are detected in the products that, in principle, do not fall within the scope of the respective warranty, the User must return the product, together with a copy of the invoice, within maximum of 30 consecutive days from the invoice date, to the following address: Ótica do Bairro - Vera Alexandra Alves Unip. Lda Alameda de São Dâmaso, 119 4810-286 Guimarães. The User bears the respective shipping costs.
8.1 In order for the product to be exchanged, you must ensure that the packaging is complete, containing all the components that constitute it, in excellent condition.
8.2. In the absence of any of the elements mentioned above, or if any of the components are not in excellent condition, there will be no exchange, and the product will be sent back to the User.